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FAQ's

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+91-9212199966

FAQ's

HOW DO I CONNECT TO MILADYAVENUE.COM?
  1. NEW USER > DON'T WORRY IF U DON'T HAVE AN ACCOUNT > REGISTER NOW AND EARN INR 250 INSTANTLY
  2. ALREADY HAVE AN ACCOUNT 
  3. CONNECT VIA MOBILE SITE. 

HOW TO ORDER?

  1. On website, or
  2. On Phone- But only COD Orders

HOW LONG DOES THE ADDED PRODUCT REMAIN FOR IN “MY BAG”

The product you choose and add in your cart will remain until you order the same and checkout depending on the availability. The item which appears in your “My Bag” may be ‘Sold Out’. miladyavenue.com ensures to serve what you wish from our range of offerings, and hopes `that you find back your choice. Please remember, "We are and will always be “Pleased to Serve You.”

STUCK--DO YOU HAVE ANY DOUBT WHILE CHOOSING?

Please mail us at support@miladyavenue.com, we shall get back to you, or Call us on +91-11-9212199966.

NOT SURE OF YOUR SIZE ?
  1. Click on Size guide option available below every product on the window, or 
  2. Call us on +91-11-9212199966. If call is unattended, please leave a voice message and we shall get back to you shortly.

WHAT DOES ADD TO YOUR SHOPPING BAG CONVEY?

After selecting the product(s), you can add them in your Shopping Bag and proceed for further shopping.

CHECKOUT

You may browse for more from our wide range of fashion apparel. If you do not wish to buy more, you may click on Check out and simply pay for the chosen product(s).

HOW TO EDIT ACCOUNT DETAILS?

For your current order, you can change both delivery address and billing address, only before your product is dispatched. You can do so by calling us 24*7 at +91-11-9212199966 on all 7 days. To change your Delivery/Billing address for future orders, go to My Account and select the order you wish to modify. Click ‘edit’ in the box where your delivery and billing addresses are shown to enter a new address. Once you have saved your new address, miladyavenue.com will take into account that your changes and your order will be delivered to the new address you have provided.

WHAT IF IN CASE YOU FORGOT YOUR PASSWORD?

Insert your e-mail address and click on Forgot password. You will receive a new password on your e-mail address, please go ahead and shop.

SHIPPING

We ensure that best service standards in the industry are adopted to serve you, and also ensure delivery of all goods and services purchased by our valuable customers, in accordance with the highest standards.

HOW LONG DOES IT TAKE FOR THE PRODUCT TO BE DELIVERED?

It generally takes 7-14 business days for the product to reach its destination from the date of order. While in certain circumstances, shipping time may be longer than usual due to accessibility issues depending on the Area codes. 

DOES MILADY AVENUE SHIP FREE OF COST?

For ordered amount more than Rs. 999, we will ship the order to your doorstep free of cost……….Yes FREE.!

WILL I BE CHARGED FOR SHIPPING?

Yes, a shipping charge of Rs. 99 will be applicable to all orders under Rs. 999.

WILL I BE RETURNED THE SHIPPING CHARGES IF THE ORDER IS CANCELLED, UNDELIVERED?

Yes, full amount will be refunded if product(s) you ordered are undelivered due to uncertain circumstances. But if part of the order is returned, we will not refund you the shipping charges, in that case, you shall ship the product back to Mlady Avenue. We recommend you to choose a reliable courier partner to avoid any damage in transit. 

DO I RECEIVE ANY CONFIRMATION ON PLACING THE ORDER?

Once your order is successfully placed, you will receive a notification via e-mail with specifications such as your order no., order date, expected delivery time, amount payable, etc. on the e-mail address mentioned by you at the time of registration. Kindly keep a track of the same.

HOW CAN I KNOW STATUS OF MY ORDER?

You can track your order hassle freely by just logging into “My Account” section and checking the Order Status. You can accomplish this by calling us on +91-11-9212199966. 

HOW CAN I TRACK MY ORDER?

You can simply track your Order by logging into official website of one of our Logistics Partner- DTDC, RED EXPRESS or GATI Ltd., depending on nature of the order. You just need to enter Tracking Number, that is, AWB/Shipment Number and click on Track to know the exact status of your shipment.

WHAT PRIVILEGES DOES EMPORIUM : THE LOUNGE OFFER?

Become a Milady Avenue Lounge member on Min. Purchase of Rs. 5000 and avail the following privileges -

  1. Silver Member- Enrolled on a Single purchase of Rs. 5000 or more, and Earn 3% of bill value as points, i.e.- get 3% cash back. 
  2. Gold Member- Upgraded on Accumulative purchase of Rs. 15,000 OR directly become a gold member on a Single purchase of Rs. 10,000, and Earn 6 % of bill value as points, i.e.-get 6% cash back. 
  3. Platinum Member- Upgraded on Accumulative purchase of Rs. 25,000 OR directly become a silver member Single purchase of Rs.20,000, and Earn 9 % of bill value as points i.e.-get 9% cash back.

Related Information : -

  1. Each point is equivalent to 1 Rupee.
  2. Points can be redeemed on accumulating Minimum of Rs. 225 in your card. 
  3. (Internal Information - Therefore, customer can become START REDEEMING ONCE THEY possess 225 points which is equivalent to -spending INR 7500 accumulatively and becoming a member of MA Lounge)   
  4. Points can be redeemed on all merchandise.
  5. Redemption cannot be clubbed with any other Offer(s) BUT POINTS WILL BE ADDED, CALCULATED ON THE DISCOUNTED PRICE of merchandise available in any Offer/Promotion /Sale. 
  6. Your membership will expire if no purchase has been made perpetually for 1 year, since your last purchase.

WHAT IS MILADY AVENUE TEMPTATION?

This is a referral program that allows you to invite your friends to connect with miladyavenue.com in two desirable flavors :-

TABS: For each friend you invite, within 5 days of their first purchase you get Rs. 75  – (That means the friend who has been invited by the current customer needs to make a purchase within 9 days from the receival of the Invite to get 75 points or Rs. 75 , which are equivalent )

How does Milady Avenue TABS function?

Your invite friend voucher is credited to your account within 5 working days of order confirmation on all prepaid orders, for COD order the referral voucher will be credited within 5 working days after successful delivery of your friend's first order.

STROKES: For each friend you invite registers with miladyavenue.com, you get Rs. 15.

How does Milady Avenue STROKES function?

Your invite friend voucher is credited to your account within 3 working days of registration of your friend on miladyavenue.com.

Related Information:

  1. Your recommended friend’s email addresses are used only by miladyavenue.com for invitation emails, order processing, and satisfaction surveys. Miladyavenue.com strives to respect all personal data and those of your referred friends.
  2. On each registration, the new member gets Rs.50  instantly.
  3. During registration, each new member can enter the recommendor’s email address.
  4. Your recommended friends’ email addresses are used only by miladyavenue.com for invitation emails, order processing, and satisfaction surveys and so on. For any use other than those mentioned, your referred friend's agreement will be required. Miladyavenue.com endeavours to respect your personal data and those of your referred friends.

HOW DOES MILADY AVENUE TEMPTATION TABS FUNCTION ?

“Milady Avenue Temptation” Vouchers for inviting Friends functions in the following manner:

  1. For each friend you invite, within 9 days of their first purchase you get 75 Points
  2. For all prepaid orders, temptation vouchers are credited to your account within 9 working days of order confirmation, for COD order this referral voucher will be credited within 7 working days after successful delivery of your friend's first order.
  3. Points earned through the voucher will be conserved in your Milady Avenue account.
  4. Points earned through the voucher can be redeemed over any period of time. 
  5. Each point is equivalent to 1 Rupee
  6. The amount you earn is Virtual currency, This is not real money and can only be used as discount.
  7. You  shall possess atleast 225 points for redemption as per our Redemption Policy. 
  8. Points can be redeemed on all merchandise.
  9. Redemption cannot be clubbed with any other Offer(s) BUT POINTS WILL BE ADDED ON THE DISCOUNTED PRICE available in any Offer/Promotion /Sale.

HOW DOES MILADY AVENUE TEMPTATION STROKES WORK?

“Milady Avenue Temptation” Strokes for inviting Friends functions in the following manner:

  1. For each friend you invite registers with miladyavenue.com. you get 15 strokes instantly.
  2. Strokes earned will be conserved in your Milady Avenue account.
  3. Strokes earned can be redeemed over any period of time.
  4. Each stroke is equivalent to 1 Rupee.
  5. The amount you earn is Virtual currency, This is not real money and can only be used as discount 
  6. You  shall possess atleast 225 strokes for redemption as per our Redemption Policy. 
  7. Points can be redeemed on all merchandise.
  8. Redemption cannot be clubbed with any other Offer(s) BUT POINTS WILL BE ADDED ON THE DISCOUNTED PRICE available in any Offer/Promotion /Sale.

Can my recommneded friends use their Milady Avenue Temptation  vouchers to enter the league of on their first transaction?

In order for you to receive the voucher, your referred friends should make their first purchase without using an Invite Friend voucher, that is the Milady Avenue Temptation voucher. However they can still use other vouchers / promotions . 

Why should I recommended my friends to miladyavenue.com – “THE RACE”?

There is more-- you can become the Lucky one to win an unresistable Attire for yourself --- absolutely FREE if you invite the most friends in a month. Please refer to Milady Avenue Terms and Conditions as applicable to this RACE. Click here to know more about the competition.

HOW TO PRESENT THE GIFT CARD ALONG WITH THE GIFT CHOSEN FOR SPECIAL ONES?

“The Manner of Giving is worth more than the Gift.” Gifts are special as they make the receiver feel special. Present your loved ones with a gift card along with the special gift chosen for them. What you need to do is just fill in the message in the space provided in the card and click on the PRESENT option just below the CARD. Your Gift Card will be saved in your Shopping Bag corresponding to your purchase, along with other purchases. You can then go ahead and enter the Billing details and Shipping details concerning the receiver of the Gift chosen.

WHAT ARE THE FACTS RELATED TO BOLLYWOOD INSPIRED CLOTHING?

Almost all images related to Bollywood inspired Clothing showcased on our website are as reference only and not for any other purpose. These pictures have been taken from public domains. If the original copyright holder finds it inappropriate, they may please inform us with their details, and we shall remove the same immediately. Please note that we are not making any copy or reproduction.